Help centre

Returns and replacement policy

Eligible damaged, defective or incorrect products can be reported within 7 days of delivery. Keep the item unused, retain its original packaging and share clear photos or video with your order number. After approval, pickup and replacement progress will appear on the Returns & replacements page.

Used, altered, incomplete or hygiene-sensitive items cannot normally be returned unless they arrived defective. Refunds are sent to the original payment method; our team provides secure refund instructions for Cash on Delivery purchases.

Can I pay on delivery?

Cash on Delivery is offered for eligible orders and serviceable PIN codes.

How do I report a problem?

Use the contact form with your order number and a clear description.

Do you handle bulk requirements?

Yes. Submit the bulk enquiry form with quantity and destination details.